Summary
APokemon GOplayer recently shared their frustrations with the community after receiving an unfair warning from the game’s support team. The warning came in response to the player’s persistent complaints about an issue with theirPokemon GOavatar’s appearance, leading to concerns about potential account penalties.
Pokemon GOis an augmented reality mobile gamethat allows players to catch virtual creatures called Pokemon in real-world locations using GPS and camera functionalities on their devices. Players can explore their surroundings to find and catch different types of Pokemon, train them, and engage in battles with other players. The game became popular for its innovative use of augmented reality technology, encouraging physical activity, and fostering a sense of community through in-game events and challenges.
In a Reddit post, a player called TheLiterateCat, detailed their experience with in-game support, explaining that they initially contacted support to request a refund for a Power Pose because thePokemon GOavatar’s appearance had been significantly altered since the new update. Despite their dissatisfaction, the request was denied, and they were advised to adjust the avatar using sliders, which did not resolve the issue. This led TheLiterateCat to express their frustration, although they maintained a civil tone throughout their interactions.
The crux of the issue arose when TheLiterateCat did not receive a response from support for several days after their initial contact. Despite follow-up messages and attempts to close the conversation, support remained unresponsive, leaving the player unable to report other issues. In a desperate attempt to seek resolution, the player reached out to NianticHelp on Twitter and the official website, receiving only automated responses that did not address their specific concerns about theirPokemon GO’s controversial avatar appearance.
What Did the Pokemon GO Support Team Say to the Player?
In their message to support, the player highlighted the discrepancy in the Power Pose’s appearance, emphasizing that it was not what they paid for and requesting a refund of their PokeCoins. However, instead of addressing the avatar issue, support issued a warning alleging unauthorized access to services using unapproved gameplay methods. TheLiterateCat’s predicament resonated with other players on the Reddit post, with many expressing frustration over the lack of human interaction in support responses. Some players speculated that the responses were generated by bots, leading to dismissals of genuine appeals without proper consideration.
Several other players are also voicing their concerns about the impact of thenewPokemon GOupdate on the buddy systemand how it disrupts their avatars' appearances. As the community delves into these issues, players are looking for better communication and resolution processes to guarantee a positive experience for allPokemon GOenthusiasts.
WHERE TO PLAY
Now you’re able to battle other Pokémon GO trainers online! Try the GO Battle League today. Join Trainers across the globe who are discovering Pokémon as they explore the world around them. Pokémon GO is the global gaming sensation that has been downloaded over 1 billion times and named “Best Mobile Game” by the Game Developers Choice Awards and “Best App of the Year” by TechCrunch
UNCOVER THE WORLD OF POKÉMON: Explore and discover Pokémon wherever you are! CATCH more Pokémon to complete your Pokédex! JOURNEY alongside your Buddy Pokémon to help make your Pokémon stronger and earn rewards! COMPETE in epic Gym battles and… TEAM UP and UNITE with other Trainers to catch powerful Pokémon during Raid Battles!It’s time to get moving—your real-life adventures await! Let’s GO
